Customer Strategy Consultant

Who You’ll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what’s possible, give shape to the future—and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

• Generate and drive insights through multiple research methods using primary, secondary, and analytical means to solve complex customer problems
• Create or inform Go-To-Market plans for new products by defining customers, segments, and channel strategy
• Perform competitive intelligence on the client's landscape to uncover trends, best-practices, threats, and provide recommendations
• Conduct market research to evaluate market dynamics, size investment opportunities, and assess product positioning
• Define customer journey, align customer lifecycle to organizational resources (people, process, technology) to identify gaps and opportunities
• Understand customer data, including methods that is it captured, the ability to interpret what it means, and how it can inform business strategies for successful outcomes
• Identify opportunities to apply AI toward managing and improving customer experiences
  
  

What You’ll Do

We're looking for makers, collaborators, individuals who breathe design, individuals who always want to make digital experiences just a little bit richer, and rooted in customer experience.

What You’ll Bring

• 7+ years of marketing or product consulting and/or digital agency experience in a client-facing role, with strong project management skills, managing projects, and deliverables.
• Experienced in defining and designing customer journey maps and personas.
• Experienced with qualitative research interviewing stakeholders and customers.
• Experienced with using different versions of customer experience maturity models and providing clients assessment on current and future state.
• Experienced in facilitating workshops to drive consensus and navigate conflicting stakeholder priorities.
• Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints.
• Has optimized customer experience and applied testing & targeting disciplines to media, web, marketing automation, or other channels with high ROI impact.
• Has delivered strategic planning and roadmaps for clients to provide future state customer experience.
  
  

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $114,000 - 161,000 and the targeted base salary range is $114,000 - 145,000. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.