Field Service Supervisor - Miami

Job Description

Join the Leader in Commercial Refrigeration as a Field Service Supervisor!

Are you a detail-oriented leader with a passion for delivering excellence? Climate Pros, the pinnacle in Commercial Refrigeration, is seeking a dynamic Field Service Supervisor to lead our service teams to new heights.

Your Role:

As the Field Service Supervisor, you are the cornerstone of customer satisfaction. Your meticulous approach ensures every interaction with Climate Pros customers exceeds expectations. You will meticulously prepare and empower our service teams, ensuring they are equipped to surpass customer needs with precision and professionalism.

What We're Looking For:

• Motivational Leadership: Inspire and guide your team to achieve their best.
• Highly Organized: Keep operations running smoothly with meticulous attention to detail.
• Deductive Thinker: Quickly analyze and solve complex service challenges.
• Socially Savvy: Build strong relationships with both customers and team members.
• Quick and Cautious: React swiftly without compromising accuracy or safety.
• Fair and Accurate: Ensure fairness and accuracy in all team dealings.
  
  
  

Why Join Us:

At Climate Pros, we value passion, dedication, and innovation. Join us and play a pivotal role in shaping the future of commercial refrigeration service excellence.

Ready to Lead? Apply Today and Make a Cool Difference with Climate Pros!

Duties and Responsibilities:

• Responsible for technical support of assigned technicians and their territories
• Responsible for field training of newly hired technicians
• Mentoring assigned technicians
• Responsible for training and continued education of assigned technicians
• Perform random periodic check of assigned technician work
• Responsible for resolving all customer callbacks for assigned areas
• Work closely with dispatch team to drive efficiency and productivity
• Work closely with Account Managers and sales team to drive sales
• Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
• Provide exceptional support to both internal and external customers
• Perform other related duties as required and assigned
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

• Maintain communication and provide feedback, guidance, training and encouragement in order to impact results.
• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong interpersonal skills
• Ability to take initiative and team building all to manage in a team environment.
• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Experience leading teams and managing a diverse group of roles and responsibilities
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
  
  
  

Physical Requirements and Working Conditions:

• Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.
  
  
  

EEO Statement

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

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