Patient Access Specialist Lab - Full Time - Evening Shift

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School Degree or Equivalent
  
  

Experience / Qualifications

• Strong skills with computer data entry, must be able to learn more than one IS data entry system.
• Familiarity with Word and Excel preferred.
• Enthusiastic, friendly, patient focused customer service skills.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
  
  

Position Summary

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.

• Accurately and efficiently receive and distribute specimens throughout the laboratory.
• Register patients in hospital computer system, order tests in laboratory computer system, file medical records, answer phones and distribute supplies and reports to customers.
• Dispatch couriers and transportation techs.
• Help all outreach clients with their requests and various other duties as requested.
• Performs medical necessity checking and OIG May be required to crosstrain for phlebotomy or histology aide.
• Performs other duties as assigned.