Remote Entry-Level Help Desk Technician

We are a vibrant and inventive company looking for a highly driven, customer-focused Remote Entry-Level Help Desk Technician to join our team. As a Help Desk Technician, you will provide great technical support to our clients by fixing difficulties and ensuring a smooth user experience.

Responsibilities

• Offer technical assistance via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues.
• Use CRM software to record and track customer interactions.
• Work with internal teams to address challenging issues.
• Keep up with industry trends and upcoming technologies.
• Create and manage technical knowledge base.
  
  

Requirements

• Must have a high school diploma or the equivalent, but an associate's or bachelor's degree is preferred.
• Must have 02 years of work in technical support or a related field.
  
  

Must have CompTIA A+ certification or be willing to get it.

Knowledge of how to use operating systems (like Windows, macOS, and Linux)

• Strong logical and problem-solving skills
• Great customer service and communication skills
  
  

Preferred Skills And Experience

• Experience with help desk software (Zendesk, ServiceNow)
• Understanding of network protocols (TCP/IP, DNS, and DHCP).
• Experience with cloud platforms (AWS, Azure, and Google Cloud)
• ITIL or Customer Service certification (ICCP-1)
  
  

Benefits

• Benefits include comprehensive medical, dental, and vision coverage.
• 401(k) matching program.
• Flexible schedule and remote work arrangements.
• Opportunities for professional development and training.
• Foster a collaborative and supportive work environment.
• Recognize and recognize exceptional performance.
• Paid vacation and holidays.
• Opportunities for professional development and advancement
  
  

What We Offer

• The company offers a dynamic and supportive team atmosphere, opportunities for career growth, flexible scheduling, and remote work.
• Competitive compensation and benefits package.
• Recognize and recognize exceptional performance.
• Provide professional development and training opportunities.