Care Coordinator

Job Details

Description

At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.

Responsibilities

• Utilizes data analytic platform to close care gaps in clinical quality measures
• Utilizes a patient-centered approach and motivational interviewing to improve health outcomes
• Supports administrative tasks of quality department, including running reports, entering survey data, and assist with meeting preparation and organization
• Completes population data management utilizing computer programs
• Assists patients and families with accessing, navigating and connecting with internal providers and services, outside community resources and programs. Provides education and outreach when appropriate and needed to improve patients’ quality of life, health and wellbeing
• Supports in-reaching and incentive yearly plan to connect current and new patients to services within the health center and to other specialty/referral providers
• Maintains in-reaching/incentive registries and reports to support the in-reaching framework and plan
• Schedules appointments accurately in accordance to Neighborhood policy
• Completes, tracks, and reports metrics and outcomes of in-reaching/incentive efforts
• Able to problem-solve independently to assist patients and providers in completing care plan goals
• Advocates for patients when interacting with community agencies and services
• Consults with providers regarding patient needs and making appropriate referrals or linkages
• Assists patients in accessing and completing referrals as ordered by providers; obtains prior authorizations, as needed. Documents and tracks referrals until completion
• Assists patients in accessing health insurance by connecting patients to appropriate facilitated enrollers
• Works as a team member along with nursing, provider, CHW, billing, and other Neighborhood staff to ensure that the patient’s needs have been addressed
• Attends in-services and training or other required meeting to enhance professional growth and development through education programs
• Assists in the development of procedures and policies related to accountabilities
• Assists in developing and implementing metrics to measure effectiveness of this position
• Responsible for complete and accurate documentation of projects and assignments
• Other duties as assigned
  
  

Hourly Rate: $17.00 - $19.00 an hour (based on a full-time, 40 hour work week). Individual compensation is based on various factors unique to each candidate, including sill set, experience, qualifications, and other position related components.

Requirements

• High School Diploma or equivalent required. Associate’s degree, preferred
• Experience in Community Health, Patient Resource Coordination or equivalent
• Computer skills, clerical skills, data entry and organization required
• Must have excellent written and verbal communication
• Must be able to read, write and speak the English language; a second language of Spanish preferred
  
  

Why Neighborhood?

There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.