Director, Member Services

Summary

Directs all membership, billing and customer service functions related to Small Group (2-50 employees) business. This position ensures group and member eligibility is loaded to the system accurately and in a timely manner. Coordinates with eligibility vendors and accounts to ensure that all enrollment and billing standards are maintained.

Description

Directs and maintains the effective and efficient operation of the membership services department. Ensures department standards are met consistently, and that staff performs at or above standards.

Serves as liaison to other departments such as marketing, underwriting, and operations.

Ensures departmental standards are met consistently and staff performs at or above standards

Coordinates with information services and outside vendors to ensure the accurate and timely receipt and loading of eligibility data.

Required Education: Bachelor's

Required Work Experience: 7 years of experience in membership services including either 4 years of management experience OR 4 years of equivalent military experience in grade E4 or above.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.