Contract - Customer Service Representative

Description

Join our dynamic team at CeriFi where EdTech innovation meets a vibrant remote work culture. As a tech-savvy company backed by Leeds Equity Partners, we are at the forefront of industry trends. We empower professionals to supercharge their careers through technology-driven education. We provide financial and legal experts with cutting-edge training, certification, and continuing education opportunities. Our approach is laser-focused on student and customer success enabled by our innovative learning technologies and we're revolutionizing career development.

We are looking to hire a Contract - Customer Service Representative, where you will be the frontline of our customer interactions, ensuring a seamless and positive experience for our users across various communication channels. In this role, you will handle a wide range of inquiries, from technical support and course access to product information and order processing, using our state-of-the-art Service Cloud case management system in Salesforce.

• Communicate with customers via multiple channels such as phone, email, chat, etc.
• Handle all customer inquiries including login information, password resets, course access, product information, navigating the LMS (learning management system), invoices, webinar support, technical issues, etc.
• Utilize Service Cloud case management system in Salesforce for customer support
• Support implementation of new products and services
• Continuously utilize the SOP and update when needed to ensure this is always current and up to date
• Assist with CE credit questions and sending of completion certificates
• Entitling/adding/deleting users, linking a user to a firm, and adding missing subscriptions within the LMS
• Process orders from enrollment to completion when required
• Identify improvements to current systems and procedures
• Maintain an orderly workflow according to priorities
• Set the tone for a customer-focused and thoughtful work environment
• Build excellent customer relationships
• Other duties assigned by the manager
  
  

Requirements

Qualifications and Education Requirements?

• Bachelor’s degree preferred
• Proficient computer skills in MS Office with Salesforce experience a plus
• Excellent telephone skills
• Ability to manage multiple projects and tasks
• Positive customer satisfaction attitude
• Ability to work independently and within a team
  
  

ABOUT CERIFI: Formed in 2017, CeriFi is your ally for financial and legal learning, here to guide you as you invest in tools and technologies to help your team grow. Through our curated portfolio of leading brands, we provide licensing, certification, and continuing education services amplified by insightful, best-in-class content. Our goal is to empower organizational success with a robust learning ecosystem backed by personalized customer support and an easy-to-use toolset.

Powered by unparalleled content, extensive support, and innovative tools, our programs consistently boost pass rates for top financial institutions, colleges, and universities. And students appreciate our learning platforms for their inclusivity, accessibility, and ease of use.

CeriFi is an Equal Opportunity EmployerCeriFi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.