Account Takeover Specialist (Hybrid)

Overview:

Completes constructive and comprehensive follow-ups on suspected compromised accounts.

Primary Responsibilities:

• Provide assistance to higher management in reviewing Bank products to determine internal and external fraud potential.
• Maintain thorough working knowledge of Bank-wide office procedures and back-office operations by learning their practices, procedures and policies to identify gaps and potential for fraud.
• Review suspicious activity in regular fraud detection reports and escalate confirmed fraud cases to management to minimize Bank loss, give visibility to management and comply with regulation.
• Maintain strong relationships with other financial institutions and law enforcement officials as required to develop a joint case with supporting documentation on fraudulent activity affecting single or multiple individuals or companies. Remain current on fraud-related trend and tactics.
• Advise management of unusual situations and unforeseen problems.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
  
  

Education and Experience Required:

Associate’s degree in Criminal Justice, Financial Crime Investigation, Audit or related field and a minimum of 2 years’ relevant work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience

Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

Experience communicating effectively with all levels of personnel

Proven analytical skills using multiple sources of data to make decisions

Experience working in fast changing environment

Experience with pertinent operating system

Experience using critical thinking skills in decision making and process development

Education and Experience Preferred:

Knowledge or experience investigating fraud across multiple channels

Experienced with SQL and Access databases and queries

Schedule:

This position requires a hybrid schedule, reporting onsite out of either Bridgeport Center (Bridgeport, CT), Commerce Drive (Amherst, NY) or Millsboro (Millsboro, DE).

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Millsboro, Delaware, United States of America