IT Desktop Support Technician

We put the unity in "opportunity."

Opportunity Snapshot

• Compensation $60-65K/year
• Location Pasadena, TX
• Work Schedule M-F / 40 hours+
• Duration Direct Hire
• Benefits Comprehensive benefits provided by Client
• General Local User Support including but not limited to Basic PC/Laptop and network troubleshooting and repair; peripheral support to include printers, faxes, projectors, etc., PC/Laptop and peripheral setup and upgrades, as directed; application support and installation and log all calls and track actions taken
• General IT Shop Support including maintaining PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managed
• Image or configure PC’s, perform PC imaging or reloading, as needed
• Evaluate existing systems
• Virus and security updates are current. Check the overall health of the system
• Review installed software for health, relevance, need and licensing
• Store and recycle old equipment
• Backup monitoring and tape exchange, as directed
• Provide alternate IT support for all issues when the IT Generalist is unavailable
• Be prepared to be on call and to work with technical support from corporate or elsewhere. Be prepared to travel to Port Arthur or to Houston Sales Office (The Woodlands)
• Ad hoc assignments such as office relocations, reports, file, and data support
• Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc
• Develop and maintain a positive relationship with customers, peers, and management
• Other duties as assigned; this may include Assisting with DCS (Control Systems) documentation and support
• Associates Degree in IT preferred
• Minimum 3 – 4 years’ experience in a helpdesk or IT support environment
• Microsoft Certified Professional
• Requires strong knowledge of PC Hardware, remote access concepts, all Windows Operating Systems, Microsoft Office (all products), ad hoc application support and research, Windows networking, and PC imaging
• Demonstrate a customer service orientation to work and in work assignments
• Demonstrate effective oral and written communication skills
• Be able to tolerate a stressful environment as well as multitask; Able to work through multiple interruptions and still maintain focus on the task at hand
• Must be adaptive, flexible, and self-motivated
• Able to make good decisions and adjust procedures, as needed
• Effective leadership skills and the ability to work productively in a cross functional team environment
• Strong analytical skills. Ability to effectively solve problems and resolve conflicts
• Organizational skills and can prioritize work, develop appropriate timelines and work to deadlines
• Effective oral and written communication skills
• Skills, software knowledge and/or certifications specific to the industry/function
• Ability to physically maneuver while providing support that may require crawling, climbing, or walking long distance in plant environment
• Travel 25% - to Port Arthur, TX, and Houston Sales office (The Woodlands)
  
  
  

The Bergaila Way

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

Client Overview

Our Client is continually looking to the future. The values they hold closely are timeless; respect, integrity and continually improving quality. Our Client seeks employees for whom these values are already a part of who they are, so that they can guarantee their customers effective solutions that help them achieve their business goals.