Customer Support Rep – Chat

This is not a remote position.

Gubagoo, an affiliate of Reynolds and Reynolds, is seeking a Customer Support Rep – Chat to join our team! In this role you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue.

Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

RESPONSIBILITIES:

• Handle a wide variety of customer inquiries via online chat
• Provide accurate information about the products and services via online chat
• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of the evolving products and services
  
  

QUALIFICATIONS:

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment
  
  

Requirements:

• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment
  
  

Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.