Slot Technician I

Job Purpose:

Entry Level position that will provide on the job training with the goal to progress to a Slot Technician ll. Skills developed will include guest service, electrical repair, troubleshooting, relocating slot machines, installing, set up, and perform preventive maintenance on slot machines. Identify standard slot manufacturers and models in the industry.

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Performs preventative maintenance on slot machines by cleaning slot machines and parts internally and externally. Checking, tightening, and replacing door locks, hinges and hardware as needed. Checking and changing lights and switches as needed, checking and replacing fuses.
• Ensures the satisfactory external appearance of slot machines by inspecting, documenting, and reporting defective outer machine sections or parts to the Technician Supervisor. Cleaning machine glass, cabinets, pedestals.
• Documenting all activities in the EGM history Logbook and completing any required forms
• Install/Removal of slot machines by moving and removing slot machines according to instructions, connecting communication lines, and installing game parts
• Assists with floor service calls by answering service calls, navigating through recall history, pay lines, and payouts, diagnosing routine machine malfunctions, performing minor repairs of bill acceptors, printers, and sentinels. Adjusting touch screens as needed, and setting game options under close supervision when assigned to shadow a Technician II.
• Assist during the daily drop by clearing EGM errors, repairing broken locks, and securing EGM doors.
  
  

Job Specifications:

Education and Experience:

Essential:

• High school diploma or G.E.D.
  
  

Desirable:

• Basic knowledge of electronics or enrolled in post-secondary education for electronics
• General knowledge of maintenance and repair of electronic systems and equipment
• Electronic systems maintenance and repair experience
• Prior experience in computer or arcade video game repair
• Customer service experience
• Knowledge of AC/DC electronics
• Multi-lingual
  
  

Essential:

Skills and Knowledge:

• Ability to move slot machines in excess of 200 lbs. with a hand truck/utility dolly
• Ability to regularly lift 75 lbs.
• Ability to bend and stoop
• Ability to understand and follow verbal directives and written directions
• Ability to read, write, and speak effectively in the English language
• Ability to work in a fast-paced and goal-oriented environment
• Ability to prioritize and perform multiple tasks and assignments
• Ability to use tools and equipment required for machine preventative maintenance
• Ability to use equipment in the same manner as trained
• Ability to do repetitive manual tasks for up to eight hours at a time
• Ability to work any shift
• Ability to wear required PPE (safety toe shoes, work gloves)
• Ability to work in a smoking environment
• Ability to appear for work on time
• Ability to work in a team-oriented environment
• Ability to effectively communicate with guests and team members
• Ability to complete forms
• Ability to maintain professionalism and composure
• Ability to accept constructive criticism
• Ability to learn tasks applicable to the level of position
  
  

Desirable:

• Ability to conduct oral presentations to small groups
• Ability to prioritize and perform multiple tasks and assignments
• Ability to perform with minimum supervision
  
  

Supervisory/Managerial Accountability:

Direct: None

Indirect: None