User Researcher/ Dearborn, MI (Onsite), 12 Months Contract

Suncap Technology


Date: 3 weeks ago
City: Dearborn, MI
Contract type: Contractor
USC or GC only

Job Description

  • Seeking an innovative, strategic, and expansive thinker to provide both expertise and inspiration as a User Experience Researcher for our financial suite of products.
  • You're at the forefront of setting strategic direction for our products and championing the voice of the user throughout our organization.
  • We dive deep with our customers to understand what they really want and need and help our product teams turn those insights into actionable steps.
  • We are an empathetic, inclusive, and curiosity-driven team who serve as close partners with our product team members and fierce advocates for our users.

Skills Required

  • Leading high level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization.
  • Partnering with Product Managers, UX Designers, and other product team members to understand customer needs and opportunities.
  • Owning the user research process for your products throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in.
  • Planning, conducting, and facilitating user research sessions such as user interviews, contextual inquiry, co-creation workshops, data analysis, lean experimentation, etc.
  • Championing user experience research and design to departments across the company.

Skills Preferred

  • High level strategic thinking and analysis for both early stage concepts and established products.
  • Ability to thrive in and make sense of highly ambiguous problem spaces.
  • Ability to think outside the box and be creative to find the best and most suitable ways to get the answers needed for product direction.
  • Listening, being thoughtful, and having deep compassion and advocacy for the users of your products.
  • Owning your own work, processes, and direction for the research on your products.
  • Taking a highly collaborative approach with your partners in the product organization.
  • Helping coach and guide product teams on the value of user research and design.

Experience Required

  • 4+ years of experience as a User Researcher. 4+ years of experience leading user research initiatives for highly collaborative, multidisciplinary teams.

Experience Preferred

  • 6+ years of experience as a User Researcher.

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