Field Support Tech

Des Moines, IA

Full Time

Skills Required

Someone with professional experience in an IT, computer or systems-related field.

Hands-on experience with network monitoring, diagnostic, and analytics tools.

Not required, but a plus would be a Cisco CCNA or Fortinet NSE 4 certification

Solid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, and SPAM.

Important to have great customer service skills as this role is client-facing

Comfortable doing cable runs and plugging cables as directed by remote tech

Effective analytical and problem-solving skills.

Knowledge of a variety of hardware, software, and communication technologies.

Day-to-Day Overview

Setup and configure complex network environments

Install various network devices & services (routers, switches, firewalls, SD-WAN, QOS, and VPN)

Providing Level-2 support and troubleshooting network-related issues.

Managing projects, maintaining documentation, and liaising with vendors.

Meet face-to-face with clients to help assist with their issues

Cable runs, and plugging in cables

Possibly some evening working hours or weekend installs

Projects & Tasks

Implementation of firewall policies and routing configurations.

Network device maintenance and system upgrades.

Participation in project scoping and technical planning.

Managing network device maintenance and system upgrades

Responding to inquiries for technical assistance and support