AR Collections Specialist
Visual Comfort & Co.
Date: 3 weeks ago
City: Skokie, IL
Salary:
$25
-
$26
per hour
Contract type: Full time
The A/R Collection Analysts are primarily responsible for working with an assigned portfolio of business-to-business accounts in an effort to obtain the lowest possible DSO while retaining the customers' business.
Responsibilities:
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Responsibilities:
- Serve as the primary point of contact for assigned business-to-business accounts, conducting audits and reconciliations to resolve account issues.
- Release orders on credit hold, ensuring timely processing and fulfillment.
- Provide support to Credit Managers and/or other Analysts in their absence or as needed.
- Complete credit references for specific customers within the portfolio.
- Foster relationships with customers, sales teams, and internal operations, ensuring prompt resolution of issues in a professional manner.
- Process and review account adjustments, small balance write-offs, and credit memos for assigned customer accounts.
- Resolve discrepancies arising from short payments, product returns, pricing, or co-op, with minimal supervision.
- Maintain and update accurate customer account records, including detailed notes.
- Meet departmental goals and metrics within the assigned portfolio.
- Perform other duties as required to support the overall functioning of the credit and collections department.
- Support and uphold the Visual Comfort & Co. Company Values.
- Demonstrate commitment, dependability, punctuality, and adherence to the agreed-upon schedule.
- Associate's degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business.
- Minimum of two years of full-time experience in Collections, specifically in a business-to-business context.
- Proficiency in reading, writing, and speaking English.
- Strong proficiency with MS Word, MS Excel, and MS Outlook.
- Ability to reconcile accounts, resolve discrepancies, and manage short payments.
- Excellent understanding of the Collections and Account Reconciliation processes.
- Strong customer service and communication skills.
- Strong organizational and time management skills, with the ability to work independently.
- Strong analytical skills.
- Proven ability to set priorities and work within deadlines.
- Versatility, flexibility, and a willingness to work in a fast-paced, multi-task environment.
- Ability to work collaboratively in a team atmosphere, fostering positive work relationships.
- Competitive Compensation Package
- Company provided Life Insurance and Short-Term Disability.
- 401(k) Employer Match.
- Paid Time Off Programs
- Comprehensive Benefits Package.
- Team Member discounts on Visual Comfort Products.
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