Police Communications Manager

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Salary Information

This is a BART Police Management Association (BPMA) represented position.

Salary Rate: $ 75.92/hour (Step 1) to $ 88.09/hour (Step 4)

Note: External candidates will start at step 1.

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Reports To

Chief of Police or designee.

Days Off

Saturday and Sunday

Department

BART Police Department is a progressive agency and has been on the forefront – and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

Current Assignment

This Police Communications Manager is a second-level manager classification over civilian police personnel who are responsible for providing police dispatch duties across all shifts. Under direction, plans, manages, and oversees the operations and activities of the communications center of the BART Police Department; manages, motivates, and evaluates police dispatch staff; and performs related duties as assigned.

Selection Process

This position is represented by the BART Police Management Association (BPMA). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. Note that additional screening criteria beyond the minimum qualifications may be applied to identify ideal candidates.

The selection process for this position may include a skills/performance demonstration, supplemental questionnaire and/or an individual or panel interview. The selection process will include 4 phases. Candidates must pass each phase of the process to move on to the next phase.

Phase 1: Qualification Screening

Phase 2: Oral Board Interview

Phase 3: Police Chief's (or designee) Interview

Phase 4: Background Investigation

The Police Chief has the discretion to administer the “Rule of 5” process for final selection. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as requested and/or required by law, including those establishing his/her right to work in the U.S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable). ** Please note that the entire selection process may take up to 6 months. **

Candidates that are unsuccessful in the selection process can reapply for future openings.

Examples of Duties

• Plans and manages the operations, personnel, performance, and deliverables of the police communications center directly and through subordinate supervisory staff.
• Develops, implements, and oversees goals, objectives, performance measures, and strategies for the communications center; and ensures activities and objectives are in alignment with the broader goals of the Police Department.
• Formulates policy proposals and works with all stakeholders to finalize and implement the proposed policies; directs and supports subordinate supervisory staff in the development and implementation of operational procedures, policies, and work standards.
• Manages, reviews, and evaluates the work performed by lower-level staff and administers and documents disciplinary actions as required; approves leave requests and adjusts work schedules to ensure adequate coverage.
• Monitors budget expenditures and other fiscal activities of communications center; determines needed resources and assists in the development and monitoring of the annual budget.
• Serves as the police communications center liaison for other divisions, departments, and outside agencies; and responds to inquiries from other agencies and the public regarding work activities and procedures.
• Ensures compliance with all relevant federal, state, and local laws, and regulations, as well as BART Police Department operating procedures and policies.
• Partners with information technology staff regarding the installation, upgrade, utilization, and user training for computer equipment and applications; coordinates activities related to technology acquisition and implementation; plans and directs the research, preparation of specifications, procurement, upgrades, and maintenance of all communication equipment and systems, and police information systems utilized by communications center staff.
• Serves as the primary contact for the Human Resources and Labor Relations Department regarding staff related issues.
• Performs related duties as assigned.
  
  
  

Education

Minimum Qualifications

Possession of a high school diploma, GED, or recognized equivalent.

Experience

The equivalent of five (5) years of dispatching experience in a law enforcement or emergency services setting, which must have included at least three (3) years of supervisory experience.

Other Requirements

Must be able to pass a detailed background investigation prior to appointment.

Must be able to work various shifts, weekends, holidays, or overtime to provide supervision to other shifts, as needed.

Knowledge And Skills

Knowledge of:

• Principles, practices, methods, and techniques of an emergency communications center.
• Operation of police radio, CADS/RMS, 9-1-1/PSAP, and law-enforcement automated systems and equipment.
• Supervisory principles and methods, including work planning, assignment coordination, training, motivation, and discipline.
• Principles and practices of program development and administration.
• Principles and practices of project management.
• Basic business computer user applications in order to input, update, and retrieve computerized records.
• Maintenance and security of police communications records and files in compliance with legal and Peace Officer Standards and Training requirements and Public Records Act.
  
  
  

Skill In

• Planning, assigning, directing, and reviewing the work of police dispatchers and support staff.
• Selecting, training, motivating, evaluating, and providing leadership to assigned subordinates.
• Implementing and interpreting goals, objectives, work rules, policies, procedures, and work standards.
• Analyzing problems, evaluating alternatives, and making sound and viable recommendations, including corrective action.
• Ensuring the accurate maintenance, confidentiality, and control of records.
• Preparing clear and concise reports and other documents.
• Exercising sound independent judgment within established general policy guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of duty.
• Operating and trouble-shooting radio, CADS, and other dispatch and office equipment.
  
  
  

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [email protected] .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .