Service Quality Manager

We are looking for an energetic, driven, and detail-oriented Service Quality Manager. Our Service Quality Manager plays a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. To be a successful travel coordinator, you should have a passion for travel and a desire to inspire others to make their travel dreams come true.

Responsibilities

• Support in writing emails to clients
• Research destination, culinary, and activity recommendations
• Correspond with suppliers to coordinate curated travel arrangements
• Create and keep client travel documents and invoices updated
• Completes travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense
• Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.
  
  
  

Knowledge, Skills, & Qualifications

• Degree in Marketing, Hospitality, Travel & Tourism or Business a plus
• Related travel experience and industry knowledge is essential
• A passion for travel
• Highly organized with a strong attention to detail
• Self-driven in an autonomous, remote environment
• Ability to set goals and develop achievable timelines to hit them
• Ability to speak multiple languages will be highly regarded
  
  
  

Requirements

• A dedicated home work environment, including:
• A computer
• Cell phone
• High-speed internet
• Minimal distractions