Support Operations Specialist (Remote)

About Company (Work From Home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Objectives of this role

• Develop and implement department-wide quality control measures
• Recommend new procedures for increasing the efficiency of day-to-day operations
• Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
• Assist the operations manager in developing, planning, and coordinating operational activities
• Oversee inventory management practices and improve them when necessary
• Ensure that operations are in legal compliance with local and national regulations
  
  
  

Responsibilities

• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
• Create procedures and protocols (such as checklists) and distribute to staff
• Communicate and coordinate with employees (including executive operations team) and vendors
• Onboard and train new employees to ensure that they adhere to standard operating procedures
  
  
  

Required Skills And Qualifications

• Proven organizational skills, including time management
• Project management experience
• Strong analytical and problem-solving skills
• Self-sufficiency and an ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail
  
  
  

Preferred Skills And Qualifications

• Two or more years of experience in an operational or similar role
• Proficiency with Microsoft Excel and other productivity applications and platforms