Manager Business Operations

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Manager – Business Operations is responsible for the oversight of activities within an assigned geographic region to optimum efficiency, profitability, and service delivery consistent with Freeman standards of excellence. This position is responsible for the success of multiple business functions in support of the delivery of products and services.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Las Vegas, NV.

Essential Duties & Responsibilities

• Works closely with clients, sales staff, operations, cross-functional leaders, and project managers to develop event plans including coordinating of pre-production, onsite, and post-production activities in line with event budget
• Acts as Freeman representative in the region to relevant stakeholders such as facilities, union leadership, vendors, and Freeman Expo branch
• Tracks production activities in the region to ensure planning milestones and optimum resource allocations goals are being met. Develop and deliver progress reports as needed
• Enforces company policies and procedures to ensure that they are followed
• Works with functional heads to see that hiring, staffing, discipline, and training are accomplished
• Oversees and executes production budget/bid reviews and assists with final invoice reviews as needed
• Visits and audits events in the region to ensure production, safety, and customer service standards are being met
• Promotes a positive attitude and teamwork between all personnel and stakeholders
• Reviews and updates as needed the facility profiles for assigned facilities in the region
• Ensures that all relevant operational and execution information for the region is accurate and up to date
• Assists with local venue site surveys as needed to ensure proper planning of events
• Reviews operational procedures and makes recommendations for improvements to enhance operational efficiencies, service delivery, and safety protocols
  
  

Education & Experience

• Bachelor’s degree is preferred, High School Diploma or Equivalent with a minimum of (7) seven years of experience is required
• Minimum two (2) years leadership experience
• Minimum of (3) three years of event industry experience
• Proven experience working with company policies and procedures including operating procedures
• Proven experience working with OSHA requirements
• Proven experience working with employment law policies and procedures (Title VII, ACA, ADA, FMLA, etc.)
• Experience with sales; selling practices and support
  
  

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
  
  

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.