Entry Level Customer Service Assistant

Department: This Is Voice

Location: Reno, NV

Compensation: $44,000 - $50,000 / year

Description

Job Description:

We are looking for an enthusiastic Entry Level Customer Service Assistant to join our customer support team. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This is an excellent opportunity for someone eager to start their career in customer service, with ample room for growth and development.

Key Responsibilities

Responsibilities:

• Handle incoming customer calls and respond to inquiries via email or chat.
• Provide information about products and services, assisting customers with any issues they may encounter.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate records of customer interactions and feedback.
• Support the customer service team with day-to-day tasks and process improvements.
  
  

Skills, Knowledge And Expertise

Skills Required:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Basic computer skills and familiarity with customer service software.
• A customer-first attitude with a passion for helping people.
  
  

Benefits

Benefits:

• Competitive salary ranging from $44,000 to $50,000.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Ongoing training and career development opportunities.
• Positive and collaborative work environment.