Intake Specialist

PR range:

• $19-$20/hr. on w2
  
  

Shift Details: 8a-5p Shift: Days Duties:

Job Summary:

• The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner.
• Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.
• Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
• Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Completion of pre-registration (by phone or by form) for patients as required or requested.
• Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
• Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
• Ensures and verifies key Client information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Meets the department target for wait times for registration.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
• Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned.
  
  

Skill:

Required Skills & Experience:

• Two (2) years of customer service and/or clerical experience.
  
  

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
  
  

Mathematical Skills:

• Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
  
  

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data or information, establish facts, and draw valid conclusions.
• Ability to develop independent solutions.
  
  

Preferred Skills & Experience:

• Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.
  
  

Education:

Required Education:

• High School Diploma or GED.
  
  

Preferred Education:

• College degree preferred.
  
  

Required Certifications & Licensure:

• N/A
  
  

Preferred Certifications & Licensure:

• N/A
  
  

Postal Code: 27511

Start Date: 10/14/2024

Hours Per Week: 40.00

Hours Per Day: 8.00

Days Per Week: 5.00