Computer Hardware Engineer

FULL SALARY RANGE: IT Level 4 (minimum: $67,707- mid-point: $84,634- maximum: $101,561)

The maximum placement for new hires is based upon experience and typically does not exceed the mid-point of the range.

FTE: 1.0

STANDARD HOURS PER WEEK: 40

MONTHS PER YEAR: 12

JOB CODE: 090531

POSITION TYPE: New/Replacement

Location: Thornton, CO

Adams 12 Five Star Schools is deeply committed to a community of excellence, equity, and inclusion in everything we do. We commit to eliminate the predictability of who is included in excellence and who is not. Adams 12 Five Star Schools puts students first and supports our district's mission to elevate student success for every student every day in every classroom. Candidates who can contribute to our goal are encouraged to apply and to identify their strengths in this area.

SUMMARY: Diagnose, repair, and maintain Windows and Chromebook devices in a large enterprise environment. Engage in a crucial role in ensuring the smooth operation of the organization's computer hardware infrastructure and providing timely and effective support to end-users.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Diagnosis and Troubleshooting. Perform thorough diagnostic tests on Windows and Chromebook devices to identify hardware issues. Troubleshoot hardware problems, including but not limited to, malfunctioning components, connectivity issues, and system errors.
• Repair and Maintenance. Conduct hardware repairs, replacements, and upgrades as necessary, following manufacturer guidelines and organizational standards. Perform routine maintenance tasks to optimize the performance and longevity of computer hardware.
• Component Replacement. Replace faulty components such as hard drives, memory modules, motherboards, power supplies, and peripherals. Ensure proper installation and configuration of replacement parts to restore device functionality.
• Customer Support. Provide technical support and guidance to end-users experiencing hardware-related issues. Communicate effectively with stakeholders to understand their needs and address concerns in a timely manner.
• Software Configuration. Assist with software configuration and installation on repaired or newly deployed devices. Collaborate with the IT team to ensure devices are configured according to organizational requirements and security protocols.
• Documentation and Reporting. Utilize and maintain the IT service desk solution for detailed records of repairs, replacements, and maintenance activities. Generate service desk ticket reports on hardware issues, repair trends, and inventory management for analysis and decision-making purposes.
• Quality Assurance. Conduct quality assurance checks on repaired devices to ensure they meet performance standards and specifications. Implement best practices for hardware repair and maintenance to uphold quality and reliability standards.
• Training and Supervision. Instruct, support, and train technicians and end users. Build a working relationship that maximizes and complements individual abilities while achieving or exceeding service needs. Maintains internal Device Hardware Repair course and certification. Conduct Device Hardware Repair training courses to IT staff (Building Technicians, Field Team members, etc.).
  
  

Education And Related Work Experience

• Associate’s degree in technology related field. Two (2) years relevant experience may be substituted for this educational requirement.
• Minimum of three (3) years desktop technical support experience.
• Proven experience as a computer hardware repair engineer, preferably in an enterprise environment.
• In-depth knowledge of Windows and Chromebook hardware components, architecture, and troubleshooting techniques.
• Proficiency in diagnosing and repairing common hardware issues, including but not limited to, CPU, RAM, storage, and peripherals.
• Familiarity with hardware diagnostic tools and software utilities.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Certification(s) in hardware repair or related fields (e.g., CompTIA A+, CompTIA Network+, CompTIA Security +, etc.) preferred.
  
  

LICENSES, REGISTRATIONS Or CERTIFICATIONS

• Criminal background check required for hire.
  
  

Salary Information

The salary listed is for full time positions (1.0 FTE). This salary will be adjusted, as needed, based upon the FTE. Administrative employees' salary will be commensurate on the employees’ education and/or work experience. For additional information, please review our Administrative Compensation Program or review our Administrative Salary Schedule.

Benefits Information

Adams 12 Five Star Schools is committed to providing an environment that promotes a healthy employee population able to serve our students at the highest level. We offer a comprehensive benefits package including medical, dental, vision and life insurance as well as other programs for benefit eligible employees. The employee assistance program, voluntary life insurance through PERA, and 401(k), 403(b) & 457(b) plans are available to all employees regardless of hours worked and are available immediately (upon hire date).

To learn more about our benefits, including paid time off, please see our Benefits Overview.

This Posting Is Not Inclusive Of The Job Description.

Rev 8/24