Live Chat Support - Remote / Office

About Baca Consulting Group

Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A’s and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,

We are looking for a highly motivated and customer-focused individual to join our team as a Live Chat Support Specialist. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities

• Respond to customer inquiries and provide support via live chat
• Resolve customer issues in a timely and professional manner
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate records of customer interactions
• Assist with customer service-related tasks as needed
  
  

Qualifications

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Previous customer service experience is a plus
• Proficiency in using live chat software and other customer support tools
  
  

Experience

1-2 years of experience in a customer service or support role preferred

The Pay Range For This Role Is

27 - 30 USD per hour(Meridian, ID 83642)

PI250198214