Systems Engineer (Windows)

Edgewater Federal Solutions is seeking a Systems Engineer in support of our federal government customer. The Systems Engineer provides Tier III support for implementation, troubleshooting, and maintenance of classified and unclassified Information Technology (IT) systems. The System Engineer will configure and manage multiple operating systems, install/load software, troubleshoot issues, maintain integrity, and configure network components to improve reliability and performance. The Systems team develops and executes adaptable technology plans that drive the achievement of business results. A broad base of experience is required including technology strategy development, Network consolidation, Virtualization, Modernization, SAN administration, data center operations, and database management. This role requires a current DOE Q or DOD/DOJ TS clearance.

Responsibilities

• Provisioning, installation, configuration, operation, and maintenance of multiple servers.
• Plan, implement, and maintain systems configuration in accordance with configuration management procedures.
• Conduct installations of operating system and supporting software.
• Support end user applications and assist application support teams in implementation and troubleshooting activities.
• Perform routine software and hardware maintenance, firmware upgrades, patches, and fixes.
• Perform daily backup operations.
• Prepare technical specifications documentation.
• Contribute to cybersecurity with vulnerability management and remediation, STIG (Security Technical Implementation Guide) implementation, and incident response.
• Recommend technical standards and policies.
• Coordinate with vendors to troubleshoot, maintain, and implement hardware and software.
• Analyze and improve system performance and reliability.
• Conduct systems inventory and update asset management documentation.
• Document and update systems architecture drawings and server rack elevations using Microsoft Visio.
• Provide technical assistance, training, and system documentation for users to promote efficient operation of applications.
• Conduct risk assessments, account audits, access rights audits and activity audits.
• Develop disaster recovery procedures including implementation of warm site and testing of tier one applications failover.
• Collaborate with the other server, SAN, and application teams, identify operational characteristics, determining the presence of a problem, identifying viable solutions, selecting the most appropriate solution, and implementing that solution in a timely manner in accordance with Change Control Process.
• Develop and maintain installation and configuration procedures; contribute to and maintain system standards, policies, and procedures.
• Maintain system performance by performing system monitoring and analysis, performance tuning, troubleshooting, system hardware, installation, firmware patching, and VMware software patching.
• Document and transfer knowledge to fellow staff through training.
• Present insights, status, and progress to management via clear written and verbal communication.
  
  

Qualifications

• U.S. Citizenship is required per contract.
• 5+ years relevant experience in IT Operations environment
• 5+ years of experience directing system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
• 3+ years of VMware ESXi/vSphere/ vCenter experience. VDI Instant Clone management experience preferred.
• 2+ years supporting classified systems.
  
  

Desired Skills:

• VDI Linked / Instant Clone management experience preferred.
• Red Hat Certified System Administrator (RHCSA), Engineer (RHCE), Architect (RHCA)
• Microsoft Certified Solutions Expert (MCSE)\Microsoft Certified IT Professional or higher
• VMware Certified Professional – 5.0 or higher, Datacenter Virtualization, Desktop
• Citrix Certified Expert – Virtualization, Networking
• Experience with Microsoft Azure Stack
• Experience with Nutanix
• ITIL v3 or 4
• Certifications:
• MS Azure
• VMware
• Cisco
• RHEL
  

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.