Service Technician

Service Technician Job Description
Do you have a passion for laser cutting machines and a knack for troubleshooting complex machinery?
technological leader in industrial CNC Plate Processing Machines and Material Handling Solutions, is searching for a talented Field Service Technician to join our growing team. In this role, you will play a vital part in ensuring our customers receive exceptional service and support for their laser cutting machines.

Responsibilities:
•
Install and commission of new cutting machines. Focus will be on laser machines but also in other technologies such as plasma, oxyfuel, drilling, milling and automated material handling solutions.
•
Provide training to customers on the safe and efficient operation of their machines.
•
Diagnose and troubleshoot machine malfunctions, ensuring prompt resolution of customer issues.
•
Perform preventive maintenance to minimize downtime and maximize machine performance.
•
Maintain detailed service records and communicate effectively with customers regarding service activities.
•
Collaborate with internal teams, including sales and engineering, to provide exceptional customer service.
•
The work environment may be individually focused or working with a team.
Qualifications:
•
Minimum of 2 years of experience servicing and troubleshooting industrial Laser Cutting Machines. Plasma, Oxyfuel and Drilling experience preferred.
•
Minimum requirement: High school diploma or GED (technical or vocational school preferred)
•
Preferred: Associate degree focused in electrical, mechanical, mechatronics, or robotics.
•
Proven understanding of laser cutting technology, principles, and applications.
•
Strong mechanical aptitude and ability to diagnose and repair complex machinery.
•
Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
•
Eager to travel 100%, primarily within the United States. Occasional international travel may be required.
•
Self-motivated and ability to work independently.
The company a competitive salary and a comprehensive benefits package, including:
•
Extensive training and opportunity to advance and further your career
•
Health insurance
•
Dental insurance
•
Vision insurance
•
Paid time off
•
401(k) retirement plan
•
And more!

Service Technician Job Description
Do you have a passion for laser cutting machines and a knack for troubleshooting complex machinery?
Tecoi USA, a technological leader in industrial CNC Plate Processing Machines and Material Handling Solutions, is searching for a talented Field Service Technician to join our growing team. In this role, you will play a vital part in ensuring our customers receive exceptional service and support for their laser cutting machines.
At Tecoi, you can develop your career by working on a wide range of innovative products across many exciting technologies, including some innovative solutions, new to the American market.
Responsibilities:
•
Install and commission of new cutting machines. Focus will be on laser machines but also in other technologies such as plasma, oxyfuel, drilling, milling and automated material handling solutions.
•
Provide training to customers on the safe and efficient operation of their machines.
•
Diagnose and troubleshoot machine malfunctions, ensuring prompt resolution of customer issues.
•
Perform preventive maintenance to minimize downtime and maximize machine performance.
•
Maintain detailed service records and communicate effectively with customers regarding service activities.
•
Collaborate with internal teams, including sales and engineering, to provide exceptional customer service.
•
The work environment may be individually focused or working with a team.
Qualifications:
•
Minimum of 2 years of experience servicing and troubleshooting industrial Laser Cutting Machines. Plasma, Oxyfuel and Drilling experience preferred.
•
Minimum requirement: High school diploma or GED (technical or vocational school preferred)
•
Preferred: Associate degree focused in electrical, mechanical, mechatronics, or robotics.
•
Proven understanding of laser cutting technology, principles, and applications.
•
Strong mechanical aptitude and ability to diagnose and repair complex machinery.
•
Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
•
Eager to travel 100%, primarily within the United States. Occasional international travel may be required.
•
Self-motivated and ability to work independently.
Tecoi USA offers a competitive salary and a comprehensive benefits package, including:
•
Extensive training and opportunity to advance and further your career
•
Health insurance
•
Dental insurance
•
Vision insurance
•
Paid time off
•
401(k) retirement plan
•
And more!