Physical Security & Equipment Officer

Job Details

Job Location

Corporate Office - Rapid City, SD

Job Category

Construction

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Duties include managing the physical security program and planning and establishing security procedures and coordinating training development for the credit union. Responsible for maintaining compliance with the provisions of the security guidelines set for all credit union facilities and ensures adequate security safeguards are in place to protect the assets of the company.

Essential Duties/Responsibilities

• Develops, implements, and updates operating policies and procedures for security and ensures that personnel are trained and adhering to required policies and procedures.
• Acts as primary liaison to internal teams in the event of a security incident. Coordinates incident response, investigation, liaison with law enforcement as needed, and implementing mitigating measures.
• Monitors and recommends actions or physical structures to avoid conditions conducive to threats such as robbery or aggressive members. Ensures branches have up to date robbery kits and security measures in place.
• Responds to security alarms or assists internal staff with questions related to security alarms at any time of the day or night. Dispatches law enforcement as needed or resolves alarms.
• Manages security camera inventory and placement, works with law enforcement and internal legal counsel as needed during an investigation.
• Responsible for building access controls and authorizing key and fob access to employees based on job function as well as maintenance and oversight of key and fob inventory.
• Oversees alarm panel maintenance and replacement and serves as main contact for credit union alarm companies.
• Reviews standards and processes to validate that all credit union property is secured, and appropriate recovery policies are in place.
• Responsible for physical security standards that protect employees’ physical well-being.
• Maintains security equipment, working with the Construction & Security Manager and subcontractors to ensure all equipment is functioning properly and is in good repair . Manages a scheduled maintenance and replacement system. Submits budget requests to proactively manage financial equipment.
• Develops, implements, and updates operating policies and procedures for security. Works with internal stakeholders and resources and external sources to create effective training in keeping with financial institution security trends.
• Oversees vendor routine maintenance/repairs over financial equipment.
  
  

Other Duties/Responsibilities:

• Ensures that areas of direct responsibilities operate within guidelines set for State and Federal laws and regulations.
• Assists with ongoing security training for new employees and annual refreshers for all credit union employees.
• Participates in user groups for applicable vendors. Participates in industry trade groups and educational programs to remain abreast of current issues, and requirements that impact the credit union.
• Coordinates materials and responses for examinations, internal or external and ad hoc regulatory inquiries.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
  
  

Job Knowledge

• Knowledge of physical security practices that comply with current industry standards.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient with Microsoft Office Suite or similar software.
• Knowledge of credit union rules, products, services, regulations and procedures.
• Knowledge of credit union philosophies, techniques, policies, and practices and its interrelated functions.
  
  

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to read and interpret drawings and schematics.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, contractors, subcontractors, and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Moderate mobility required. Requires the ability to work flexible hours.
  
  

Job Qualifications (Ability)

• Ability to understand and follow complex written and oral instructions.
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
• Ability to remain flexible and efficient in a fast-paced environment.
• Ability to make intelligent and quick decisions, work well under pressure, and when faced with unexpected occurrences or delays.
• Ability to effectively multitask while analyzing and solving problems.
• Ability to express oneself, clearly and concisely, both orally and in writing.
• Ability to gather, assemble, correlate, and analyze facts and develop solutions.
• Ability to analyze statistics and financial data.
• Ability to handle multiple, conflicting deadlines.
• Ability to interact positively with management, volunteers, coworkers, vendors, contractors, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
  
  

Job Qualifications (Education/Experience)

• Job requires a two-year college level of language, math and reasoning skills.
• Five years or more of Physical/Corporate Security/Safety, Executive Protection, or related experience. 3 years experience with financial institution operations or a related industry required.
  
  

Working Conditions

Material and Equipment Involved

• Personal Computer / Internet
• Various software applications
• In-House Computer System
  
  

Must be on-call to address security alarms, emergencies, or other security matters.

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Physical Requirements

Must be able to walk or stand for differing periods of time with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental And/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment. This is an at-will position and employment may be terminated with or without cause or with or without notice at any time at the sole discretion of the President. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. The Black Hills Federal Credit Union is an equal opportunity employer.