Business System Analyst
Lincoln Savings Bank
Date: 3 days ago
City: Waterloo, IA
Contract type: Full time
Position Summary:
Provides support within LSB’s Digital Banking team through Production support, Incident management, customer support, release management testing, platform maintenance and supportive functions as defined.
Essential Functions:
Provides support within LSB’s Digital Banking team through Production support, Incident management, customer support, release management testing, platform maintenance and supportive functions as defined.
Essential Functions:
- Performs maintenance requests for Digital accounts in accordance with SLA standards.
- Performs research and resolution with vendors.
- Provides excellent customer services for customers (internal and external) experiencing issues, or questions with Digital Banking platform.
- Performs daily systems monitoring as assigned and per established SOPs.
- Creates help documentation for internal customers regarding Digital Banking or execution of procedures that facilitate Digital solutions.
- Work closely with Business Unit Leadership for continual development and support of Digital Banking roadmap
- Excellent written and verbal communication skills
- Analytical and research skills
- Ability to perform in a fast paced, high volume environment while maintaining a high degree of accuracy
- Detail oriented
- Prior business analyst, programmer analyst or system analyst experience is preferred
- 1 to 2 years of customer facing or customer support is preferred
- 1 to 2 years of banking or credit union experience is preferred
- Experience with any digital banking solutions or customer facing digital solution is preferred
- Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Occasionally lift and/or move items over 10 pounds.
- Remain sedentary (seated) for extended periods of time.
- Work is performed in a professional office environment.
- This role uses standard office equipment such as computers and phones.
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