Administrative Assistant

Benefits:

• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development
  
  
  

Position Overview

The Administrative Assistant will play a key role in supporting the daily operations of ServiceMaster Restoration by Spotless. This position requires strong organizational skills, the ability to multitask, and a professional demeanor. You will be responsible for providing excellent customer service and administrative support to ensure efficient business operations.

Job Responsibilities

• Manage and organize daily office operations, including filing, scheduling, and data entry.
• Answer and route phone calls, emails, and in-person inquiries.
• Provide support to the management team by preparing documents, reports, and correspondence.
• Assist with customer intake, follow-ups, and client communication.
• Coordinate appointments, meetings, and job scheduling for the restoration team.
• Enter in new job into ServiceMaster platform, captures relevant customer and job information.
• Help with marketing and social media tasks as needed.
• Maintain a professional and organized office environment.
• Follow up with customers after project completion and request Google reviews to help improve our brand awareness.
• May call customers to collect payments
• Act as a liaison between clients, adjusters, and the field team to facilitate smooth project completion.
  
  
  

Job Requirements

• High school diploma/GED required.
• Positive attitude, attention to detail, and a commitment to providing excellent customer service.
• Previous administrative assistant experience preferred but not required.
• Experience and skill with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required.
• Comfortable with using multiple types of software.
• Ability to learn industry-specific software.
• Excellent verbal and written communication skills.
• Dependable and adaptable to operate within a fast-paced work environment.
• Ability to manage highly confidential information.
• Eager to learn more and take a proactive approach.
  
  
  

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screen.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
  
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.