Director of Facilities

DIN TAI FUNG RESTAURANTS

Job Title: Director of Facilities

Compensation: $165,000 - $185,000 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Wellness & Health Reimbursements
• Employee Meal Discounts
• Opportunities for growth; we love promoting within!
  
  
  

About the Role:

The Director of Facilities will be a strategic leader responsible for creating and implementing processes that ensure the long-term maintenance, efficiency, and operational readiness of all Din Tai Fung locations. Reporting directly to the VP of Development, this role will lead the development and continuous improvement of facilities management strategies, oversee a team of regional managers, and ensure the effective execution of those strategies. The Director will also play a pivotal role in the seamless handoff from construction to operational readiness for new restaurant openings (NROs), focusing on continuous improvement and optimal resource management.

Responsibilities:

• Strategic Facilities Management: Develop and implement a comprehensive facilities management strategy that supports the operational goals of the company. Oversee all aspects of maintenance, repairs, and facility improvements, ensuring consistent delivery of premium standards across all locations.
• New Restaurant Openings (NRO): Create and optimize the processes for the transition from construction to operational handoff. Ensure a strategic approach to readiness, focusing on integrating systems, warranties, and preventive maintenance programs.
• Warranty and Lifecycle Management: Design and implement a warranty management process that ensures the timely resolution of defects, tracking performance data to optimize future specifications and construction practices.
• Team Leadership and Development: Lead, mentor, and develop the Facilities team with a focus on continuous improvement and scalability. Build training programs that enhance team skills and ensure alignment with corporate objectives.
• Vendor and Partnership Strategy: Develop and execute a vendor management strategy that focuses on long-term partnerships and service-level optimization. Negotiate contracts and establish performance benchmarks to ensure service quality and cost efficiency.
• Cost Efficiency and Resource Allocation: Establish and implement cost management strategies, focusing on reducing operational costs while maintaining high-quality standards in all facilities. Optimize resource allocation across the portfolio.
• Compliance and Safety Leadership: Develop safety protocols and ensure all facilities meet compliance with local, state, and federal regulations. Drive a culture of safety and continuous improvement in facility operations.
• Preventive and Predictive Maintenance Programs: Create and lead programs focused on extending the lifespan of equipment and facilities. Implement predictive maintenance using data analytics to proactively manage issues before they become critical.
• Crisis and Emergency Management: Develop robust emergency response strategies for facilities-related incidents. Lead crisis management protocols to ensure minimal disruption to operations and guest experiences.
• Analytics and Continuous Improvement: Use data analytics to monitor and evaluate the performance of facilities across all locations. Generate insights that lead to actionable improvements in design, construction, and maintenance practices to drive long-term operational success.
  
  
  

Role Competencies: Situational Adaptability, Cultivates Innovation, Drives Vision and Purpose, Attracts Top Talent, Strategic Mindset

Job Requirements:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field preferred.
• 10-15 years of experience in facilities management, preferably in the restaurant, hospitality, or retail industries.
• Proven experience in developing and executing strategic facilities management programs across multiple locations.
• Strong leadership capabilities with experience managing and developing large teams.
• In-depth knowledge of building systems, maintenance practices, and safety regulations.
• Exceptional communication, negotiation, and organizational skills.
• Experience working collaboratively across departments and external partners to drive results.
• Proficiency in facilities management software and tools, with a strong focus on analytics-driven decision-making
• Advanced problem-solving skills and the ability to lead in high-pressure environments.
  
  
  

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.