Implementation Manager

Under the direction of the Assistant VP - Client Operations Support, this position will drive and is accountable for all facets of new client implementations and the business request process through a project management approach which emphasizes posing analytical questions, coordinating the collection of information, and collaborating with clients for mutual beneficial solutions. In addition, this position approaches the onboarding of new business with a solutions-based mindset and a broad understanding of the nuances and organizational strategies of their business partners. This Implementation Manager (IM) provide research and critical analysis of implementation requirements, business functions and processes in an effort to precisely develop Implementation Project Plans, business rules and functional requirements necessary for the completion of Business Requests and successful new client implementations.

Duties and Responsibilities:

• Act as a primary client contact for assigned implementations, projects, requests and issue resolution.
• Manage, track, document and drive implementations and client project requests to ensure superior service and client satisfaction.
• Develop and maintain a thorough understanding of the company's infrastructure, plan maintenance systems and product menu.
• Prepare and deliver implementation updates to both internal and external audiences.
• Lead and facilitate conference calls and meetings and provide thorough and accurate status updates on all implementations and projects to the client.
• Drive new client implementations and business requests by collecting and analyzing data pertinent to the development of the requirements needed to successfully execute the project.
• Draft and track to the complete Client Implementation Project Plan and manage to the Implementation Tracker.
• Update all tracking mechanisms and manage to timelines and deliverable deadlines to ensure that the implementation remains on track based on the defined project plan.
• Identify and engage stakeholders at the appropriate levels to drive holistic solutions through understanding and anticipating client needs.
• Prepare and maintain detailed timelines and project plans that are tailored to the clients needs and support the implementation effective date.
• Evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs and drive to the best solution for each client.
• Works independently within guidelines that is outlined in the implementation framework.
• Act as a strategic partner in collaboration with their client services partners, approaches work with a strategic eye to ensure all solutions are addressed holistically and in alignment with the clients key objectives
• Effectively and proactively communicate at the highest skill level with internal and external business partners at all levels.
• Successfully engage in multiple implementations and projects simultaneously showing initiative and self-motivation.
• Follows PMO standards as articulated in policies and procedures.
• Maintain a supportive, positive attitude and enjoy working in a team environment.
• Other duties as assigned.
  
  

Qualifications:

• College degree or equivalent work experience.
• Previous Client Management Experience preferred.
• High level of professionalism and excellent communication and presentation skills are required.
• 3-5 years of experience in a client-facing role preferred.
• Previous Project Management experience preferred.
• Strong analytical and time management skills
• Possess a high level of attention to detail.
• Ability to work in a fast-paced environment.
• Strong Experience with SharePoint, MS Office Suite (emphasis on Microsoft Excel and Microsoft Project).
• Proficiency with presentation of data analysis.
• Exceptional interpersonal and organizational skills.
• Detail oriented and has the ability to produce work at the highest level of quality.
• Flexibility and ability to work in high pressure situations and conform to tight deadlines is required.
• Ability to drive results through project management and logical questioning sequence.
• Excels at working independently and meeting deadlines.
• Willingness to cross-train in several disciplines.
  
  

Featured Benefits

• Competitive salary
• Potential to earn $1,000 sign-on bonus
• Vacation and Sick/Personal Time
• Medical Insurance
• Hearing Program Discount
• Short- & Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k)
• Employee Referral Program
• Employee Recognition
• Tuition Reimbursement
• Professional Development Training
  
  

About Benecard Services our affiliated companies:

Benecard Services, LLC

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

Website: http://www.benecard.com

BeneCard PBF

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

Website: http://benecardpbf.com

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.

Website: http://www.e-nva.com

We are an Equal Opportunity employer.