Offsite Events Representative

TITLE: Offsite Events Representative

LOCATION: West Ashley, SC

REPORTS TO: Assistant Bakery Manager/ Bakery Manager

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Assists with event planning as well as packing, set up, and take down of events.
• Processes guest orders efficiently and accurately utilizing point-of-sale system.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
  
  
  

Core Values and Competencies:

• Servant’s Heart
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.
  
  
  

Knowledge, Skills and Abilities:

• Is able to understand written and oral directions, interpret instructional documents such as recipes, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.
• Has the ability to perform repetitious, physical tasks that require the strength to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time.
• Can evaluate products, processes, information and surroundings to determine compliance with standards.
• Is diligent, organized and self-motivated, with the ability to operate independently with minimal supervision.
  
  
  

Education, Certifications and Work Experience Requirements:

• Applicants must be 18 years of age or older.
• While no formal education or work experience is required, previous experience as a Baker or in another operational support role at a bakery, restaurant or foodservice environment is a plus.
  
  
  

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy