Parts Counter Lead

Kirby


Date: 2 days ago
City: Pharr, TX
Contract type: Full time
Stewart & Stevenson is Now Hiring a Parts Counter Lead at 2701 N Cage Blvd, Pharr, TX 78577. The Parts Counter Lead provides parts & technical assistance to Parts Counter employees. The Parts Counter Lead provides a high level of service to internal and external customers with expert knowledgeable about parts and accessories and locates parts within current inventory or from other sources.

Responsibilities

  • Providing expert knowledge in determining parts and product needs for customers.
  • Providing oversight and technical support to Parts Counter employees.
  • Working closely with warehouse and other staff in retrieving and delivering material purchases to internal and customers.
  • Accessing warehouse inventory storage to retrieve, replace, and return parts as required to complete sales.
  • Placing purchase orders, as required, to acquire materials needed by customers.
  • Monitoring open purchase orders to ensure items are received and billed in a timely manner.
  • Maintaining records, files, and internal documents to provide information on customer, dealers, applicable discounts, and contact information.
  • Complying with all warehouse rules, regulations, policy, and other requirements while in warehouse area.
  • Maintaining a strong, personal commitment to the safety culture.
  • All other duties as assigned.

Qualifications

  • Expert-level knowledge of parts and supplies.
  • Effective problem-solving skills; identifying and resolving problems in a timely manner to best meet customer needs.
  • Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
  • Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations, and responds well to questions.
  • Contributes to building a positive team environment through commitment, respect, and communication.
  • Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
  • Shows organizational support by consistently following policy and procedures.
  • Measures self against standard of excellence and motivates self to continually achieve.
  • Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
  • Exhibits superior dependability by consistently arriving to work on time and as scheduled.

Education/Experience:

  • Expert knowledge of parts and inventory software programs and procedures.
  • At least 10 years of industry experience.
  • High school diploma or general education degree (GED) or equivalent combination of education and experience.
  • Must maintain Forklift Certification License (Training and Certification provided by employer)

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