Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a dynamic and experienced Operations Manager to oversee a high-volume team of up to 15 Payment Processor within our Consumer Lease Services Department. This ideal candidate will demonstrate strong leadership skills, a commitment to team development, and the ability to manage day-today operations efficiently. Join us in leading a dedicated team committed to delivering exceptional consumer leasing services.

Location: Owensboro, KY and 100% onsite

Key Responsibilities:

• Lead, train, coach and develop a team of payment processors, fostering a collaborative and productive work environment.
• Ensuring the application of payments are made timely.
• Support team members in research payment issues, and the escalations of complex issues.
• Building and maintaining reports on an already established team as it relates to performance, payment processing metrics and operational efficiencies.
• Maintain a team schedule to align with business needs and ensuring coverage during peak periods.
• Participate in management meeting providing insights, updates on team performance and operational status.
• Identify areas for process improvement and implement best practices to enhance team efficiency and effectiveness.
• Effectively manage day to day SLAs, quality and performance.
  
  
  

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically, three to five years of relevant experience
  
  
  

Preferred Skills/Experience

• Four -year college degree with an emphasis in Business Administration, Operations management, or a related field
• Proven experience in operations management, preferably in consumer leasing or payment processing
• Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
• Strong organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent analytical and problem-solving skills
• Strong communication skills both written and verbal
• Proficient in data analysis and reporting tools
• Ability to thrive in a fast-paced, high-volume environment
• Effective interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously and manage deadlines with minimal follow up.
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,265.00 - $70,900.00 - $77,990.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.