IT TECHNICIAN (FULL TIME)

SSC

• We are hiring immediately for a full time IT TECHNICIAN position.
• Location: TAMU College Station - 600 Agronomy Road, College Station, TX 77843 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, 8:00 am - 5:00 pm. More details upon interview.
• Requirement: Valid driver's license, 1-3 years of desktop and software support, and A+ certification preferred. Understanding of basic networking concepts (IP address, DNS, DHCP), Windows operating system, and basic cybersecurity principles. Customer service and problem-solving skills are also preferred.
• Pay Range: $14.00 to $17.50
• Perks: SSC invests in our employees with training and growth opportunities, but the benefits don’t stop there, SSC offers a comprehensive benefits package and we are also excited to offer same day pay! At SSC we truly believe that our people are our greatest asset.
  
  

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of all ages. With a focus on a people first culture, growth opportunities, and supporting local communities we set the stage for a meaningful career in educational facilities nationwide.

Job Summary

Summary: The Helpdesk Technician: Performs a variety of duties supporting all departments within the facilities services at Texas A&M. The technician is responsible for answering queries on basic technical issues, and providing technical assistance and support related to computer systems, hardware, or software. Helpdesk requests are entered via a web form, in-person, and by phone. All requests will be entered into the helpdesk ticketing software for tracking matters throughout the day. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems. They are also responsible for managing and troubleshooting relatively simple hardware, software, or network problems.

Essential Duties and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Assists in making decisions on all normal & minor repairs and reports major problems to the Systems Administrator.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Issues include, but are not limited to:
• Workstation setup/equipment move
• Active Directory - Create and manage user accounts, permissions, and computers.
• Basic DNS, DHCP troubleshoot
• Printing / Xerox liaison
• iPhone setup and troubleshooting
• Apple Business Manager
• Meraki
• Time Clocks
• Install / Replacement
• Troubleshooting
• Install
• Computer Inventory
• Computer Refresh - USMT
• Computer Imaging - WDS/MDT
• Application Troubleshooting
• Adobe
• Office Suite
• AiM basic support
• Remote Support using LogMeIn123
• Performs other duties as assigned.
  
  

Education and Experience Required: High school diploma or equivalent - 1 year related experience as a computer technician. Must have a valid driver’s license. Ability to read, comprehend and transmit simple instructions in writing and orally. They should have a strong working knowledge of computer systems, hardware, and software. Good problem-solving, analytical, and team-working skills are also important. Excellent communication and interpersonal skills are necessary as well as an openness to learning new technologies

Equipment, Machine, or Manual Skills Required:

Physical Demands: Sits, stands, bends, kneels, climbs stairs, ladders. Some lifting of medium and/or heavy equipment and tools.

Working Conditions: Some exposure to elevated degrees noise, dust and dirt. Requires meeting deadlines for completion of work on a daily basis.

Enhance your quality of life through our comprehensive benefits:

• Medical/Dental/Vision Insurance
• 401K with Company Match
• Disability Insurance
• Life Insurance/AD
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace & Employee shopping program
• Identify Theft Protection
• Pet Insurance
• And More
  
  

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.

SSC & Compass Group: Achieving leadership in the facility service industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

SSC