Remote Claims Research Associate

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleConduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto dealerships across the United States. This is a remote position. A desktop computer, dual monitors, keyboard, mouse, webcam and headset will be provided. Starting wage is $18.00 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

Key Responsibilities:

• Establish fair market value of vehicles assisting insurers in claim settlement
• Update vehicle information and determine the availability and price of new or used vehicles
• Some outbound calling (non-sales related) required to automobile dealerships and adjusters
• Maintain relationships with dealers and claim adjusters
• Provide supplemental research as requested
• Adhere to attendance, production, quality, and other metric standards
  
  

Requirements:

• No prior call center experience is required, as we will train individuals who are willing to continue to learn and be developed
• High School Diploma
• 1-2 years prior customer-facing experience required
• Excellent verbal and written communication skills
• Attention to detail
• Self-motivated
• Ability to multi-task with customer interactions and various applications
• Keyboarding and PC skills
• Possess a positive attitude and desire to provide outstanding customer service
• Weekday schedule flexibility
• Career oriented
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
  
  

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About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups
  
  

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.