Guest Services Coordinator (Part-Time)

POSITION: Guest Services Coordinator

DEPARTMENT: Operations

REPORTS TO: Guest Services & Security Manager

FLSA STATUS: Hourly Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Fishers Event Center has an excellent and immediate opening for a part-time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.

Essential Duties and Responsibilities: Other duties may be assigned.

• Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
• Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
• Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.
• Assist with pre-event briefing.
• Assist in the direction of the guests
• Provide guests with directions to their ticketed seat and other areas of the arena as needed
• Recognize potential guest and safety issues, report incidents and concerns to supervisor
• Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance
• Act as the liaison to clientele for coordinating specific training initiatives.
• Address questions/concerns for guests when necessary.
• Assist in monitoring and responding to emails.
• Create briefing, deployment, and sign in sheets for each event
• Staff and operate the Guest Services Desk during events which includes the building’s Lost & Found
• Operate as point person for guest access to Sensory Room and Mother’s Nursing Room
• Serve as ADA Facilitator during events.
• May perform other duties as assigned.
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High School diploma or G.E.D. preferred
• 1 year related experience and/or training; or equivalent combination of education and experience
• Excellent oral, written and interpersonal skills
  
  

Skills and Abilities:

• Experience with various methods of training
• Excellent interpersonal and customer service skills
• Effective communicator, both verbal and written
• Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
• Self-motivated and ability to motivate others.
• Ability to perform multiple tasks and meet deadlines.
• Exceptional organizational and time management skills
• Goal orientated, team player.
• Easily adapts to change.
• Ability to work nights, weekends, and holidays.
• Operate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment.
  
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Pay Rate $18 - $20/hr

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.   

   

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.