Manager Service for Industrial Filtration

Job Overview

We are seeking a dedicated and experienced Service Manager to oversee all facets of our service department, driving enhancements in business performance, quality, and cost-effectiveness. This pivotal role requires a proactive leader who can identify opportunities for process improvement and foster robust relationships with both internal and external stakeholders.

Key Responsibilities

• Lead and manage the service team, ensuring they receive appropriate training and adhere to safety protocols, including the completion of Job Hazard Analysis (JHA) forms for all scheduled activities.
• Cultivate a culture of accountability and ensure that team expectations are clearly communicated and training needs are met.
• Oversee all aspects of personnel management, which includes recruitment, training, employee development, performance evaluations, and coaching.
• Ensure the proper maintenance of equipment by adhering to maintenance schedules.
• Strategically schedule service work and monitor team performance against established expectations.
• Accurately manage service cost allocation using the business system's service management module.
• Oversee inventory management and indirect materials usage effectively.
• Conduct site surveys to prepare accurate bid recommendations and JHAs.
• Monitor filtration usage and performance at service customer locations, ensuring efficient completion of service work.
• Maintain high levels of customer satisfaction through timely and effective communication.
• Conduct forecasting and budgeting of sales and usage for service customers and monitor system cleanliness metrics as needed.
• Identify defect sources and recommend appropriate filtration solutions while promoting opportunities for business growth.
  
  

Required Skills

• Exceptional oral and written communication skills in English.
• Strong attention to detail and solid follow-through capabilities.
• Professional demeanor and appearance, with excellent organizational skills and the ability to prioritize effectively.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Capability to manage multiple tasks under pressure with a demonstrated sense of urgency.
• High mechanical aptitude with the ability to quickly understand and apply technical concepts.
• Commitment to delivering outstanding customer service to both internal and external clients.
  
  

Qualifications

• A minimum of five years of experience in service or business management is required.
• Demonstrated mechanical aptitude is essential.
• A high school diploma or equivalent is required; a four-year college degree is preferred.
• Experience in filtration or industrial settings is advantageous.
  
  

Career Growth Opportunities

This position offers significant potential for professional development, with opportunities for training and mentorship that can lead to higher management roles within our esteemed organization.

Company Culture And Values

Our company promotes a culture centered on accountability, teamwork, and exceptional customer service. We value safety and continuous improvement, creating an environment where our employees can thrive and make impactful contributions.

Compensation And Benefits

• Competitive salary range: ***K - ***K annually.
• Shift hours: 10:00 PM - 6:30 AM (Monday - Friday).
• Comprehensive training programs and opportunities for advancement.
  
  

Employment Type: Contractor