Weekend Receptionist- every other weekend 12 hour shifts

Merriam Gardens Healthcare & Rehab


Date: 2 weeks ago
City: Shawnee, KS
Contract type: Full time
THIS POSITION IS LOCATED IN MERRIAM, KS

Job Summary

The ideal Receptionist will have skills in auditing, compliance and excellent coordination between all departments.

Responsibilities

  • Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
  • Resolves customer requests, questions and complaints; provides information to improve customer service.
  • Serves as liaison between residents and other departments.
  • Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
  • Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
  • Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
  • Arranges for consults for residents annually or as needed.
  • Serves as role model to foster superb customer service.
  • Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
  • Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
  • Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
  • Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
  • Announces notifications over public address system.
  • Updates resident directory including resident’s names, room locations, and telephone extensions.
  • Arranges for service of office equipment.
  • Passes out and collects employment applications.


Qualifications

  • High school Diploma required.
  • Proficiency with Microsoft office: Word, Excel and Outlook.
  • Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.


Benefits

  • 401K
  • Annual evaluations
  • Dental insurance
  • Disability insurance
  • Electronic documentation
  • Employee appreciation events
  • Health insurance
  • Life insurance
  • Modified Comp
  • Paid time off
  • Vision insurance

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