Director of Customer Experience
ALIYA Healthcare Consulting
Date: 2 weeks ago
City: Oak Lawn, IL
Salary:
$50,000
-
$58,000
per year
Contract type: Full time
Director Of Customer Experience
Job Type
Full-Time
Chicagoland Area
Come join our AMAZING Team!
ALIYA Healthcare is a skilled nursing facility in Oak Lawn, IL.
Our goal is to raise the bar on quality care and provide a positive customer service environment.
Director of Customer Service Benefits:
On Demand Pay Available
Full-Time Schedule
Tuition Reimbursement
Medical/Dental/Vision Coverage
401K
Director of Customer Experience Duties:
Concerns Forms- Initiated by Customer Service - Follow-up for resolutions.
Tours -in collaboration with Admissions
New Admission Room preparation (Room Readiness Checklist)
Welcome and support Hospitality.
New Admission Greeting
Family arrival notification
New admissions follow up to reconnect every 24 hours for 3 days.
New admissions complete contracts within 72 hours of admission
New Resident Room rounds once a day (New Admission greeting
Regular Resident Room rounds once a day (Angel rounds/TLC rounds)
Intentional rounding twice a day on all floors (IDPH Safety guidelines)
Director of Customer Experience Qualifications:
2 years’ experience or more in customer service-related position
Must possess, as a minimum, a high-school diploma or its equivalent.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to multi-task, prioritize and work under pressure.
Professional appearance and demeanor.
Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.
#ALIYAADM
Job Type
Full-Time
Chicagoland Area
Come join our AMAZING Team!
ALIYA Healthcare is a skilled nursing facility in Oak Lawn, IL.
Our goal is to raise the bar on quality care and provide a positive customer service environment.
Director of Customer Service Benefits:
On Demand Pay Available
Full-Time Schedule
Tuition Reimbursement
Medical/Dental/Vision Coverage
401K
Director of Customer Experience Duties:
Concerns Forms- Initiated by Customer Service - Follow-up for resolutions.
Tours -in collaboration with Admissions
New Admission Room preparation (Room Readiness Checklist)
Welcome and support Hospitality.
New Admission Greeting
Family arrival notification
New admissions follow up to reconnect every 24 hours for 3 days.
New admissions complete contracts within 72 hours of admission
New Resident Room rounds once a day (New Admission greeting
Regular Resident Room rounds once a day (Angel rounds/TLC rounds)
Intentional rounding twice a day on all floors (IDPH Safety guidelines)
Director of Customer Experience Qualifications:
2 years’ experience or more in customer service-related position
Must possess, as a minimum, a high-school diploma or its equivalent.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to multi-task, prioritize and work under pressure.
Professional appearance and demeanor.
Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.
#ALIYAADM
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Merchandise Associate - TJ Maxx
TechHire Solutions,
Oak Lawn, IL
1 day ago
Job Summary: Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and...
Flatbed CDL-A OTR Driver Wanted! $1,000.00 - $1,800.00 per week. Full Benefits
System Transport,
Oak Lawn, IL
$52,000
-
$93,600
per year
2 weeks ago
CDL A OTR Flatbed Driver: $1,000.00 - $1,800.00 per week. Full BenefitsAMERICA PROUD. FLATBED STRONG. DRIVE SYSTEM TRANSPORT!Looking for an exciting driving opportunity in the western region of America? System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes. As a driver, you will be transporting important goods and materials such as glass, steel, aluminum, building...
Owner Operator Flatbed CDL Driver, OTR Routes: $1,800.00 - $5,400.00 per week.
System Transport,
Oak Lawn, IL
2 weeks ago
Now Hiring Owner Operator CDL-A Flatbed Truck Drivers!If you are looking for big company resources with a small company feel, you have found the right place to call home. Take your Owner Operator transport business to the next level, by becoming a contractor for System Transport! You call the shots - and not just from the driver seat. We pay...