Customer Service Lead
Gemaire Distributors
Date: 2 weeks ago
City: Doral, FL
Contract type: Full time
Hiring for the following location(s):
2031 NW 79th Avenue, Doral, Florida 33122
Here is what you will be doing as part of the team:
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution
About Us
Looking for a cool job? Join the HVAC industry leader!
Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
As a member of the Gemaire team you will enjoy:
Apply for a COOL Job Today!
Job Requirements
Required Qualifications
2031 NW 79th Avenue, Doral, Florida 33122
Here is what you will be doing as part of the team:
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution
About Us
Looking for a cool job? Join the HVAC industry leader!
Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
As a member of the Gemaire team you will enjoy:
- Exciting opportunities with a company that is growing
- Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
- Competitive pay
- Paid time off
- Tuition assistance
- Medical, dental, and vision insurance
- Life insurance coverage
- 401(k) Plan
- Employee Stock Purchase Plan
- Short Term/Long Term Disability
- Health Savings Account with employer contribution
- Employee Referral Program
- Employee Purchase Program
Apply for a COOL Job Today!
Job Requirements
Required Qualifications
- Prior customer service supervisory or lead experience required.
- High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
- Customer service experience, preferably in a call center environment.
- Must have strong customer service soft skills.
- Strong problem-solving skills.
- Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook). Sales Force experience a plus.
- Must possess the ability to problem solve and multi-task. Preferred Qualifications
- Customer service experience, preferably in a call center environment.
- Sales experience strongly desired.
- Bilingual Spanish preferred.
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