Entry Level Technical Support

Overview

Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREEN company that has a customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution. The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better. Sprout is Great Places to Work Certified.

Responsibilities

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Exceptional ability to resolve technical challenges
• Exceptional ability to enable product flow
• Exceptional ability to lift others around them
• Laptop diagnostics and grading
• Server diagnostics, grading, and value routing
• Hard Drive and SSD wiping and repair
• Ram and other component testing
• Ability to spot and properly route valuable products accordingly
• Operation of diagnostic software
• Creates Labels, scans barcodes and Manually enters serial number and model numbers.
• Sort electronic products by product type and value
• Safely removes electronic components by model or part number.
• Tears down remaining equipment and sorts by material
  
  

Qualifications

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• 2+ years of professional IT experience
• IT experience, Certifications, or Vo tech/Associate degree preferred
• Excellent phone, writing, and listening skills
• Self-starter who has a desire to learn, grow, and excel in their role
• Knowledge of business processes and organizational structures
• Interest in ITAD industry
  
  

EEO - Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).