Patient Scheduler/Clinical Scheduling Coordinator

Water’s Edge Dermatology, an AQUA Dermatology portfolio practice , is Florida’s largest and most comprehensive full-service skin care provider in the Southeast. It offers medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

The Patient Scheduler/Clinical Scheduling Coordinator acts as a liaison between Water’s Edge Dermatology and its current and potential customers. The coordinator assists in scheduling appointments, accurately explains diagnoses and treatments, and promptly schedules/coordinates appropriate treatments as outlined by the providers. The coordinator also answers inquiries, resolves problems, fulfills requests, and maintains the designated database.

Essential Functions

• Receives, logs, and tracks biopsy results for assigned locations/ providers in the practice.
• Schedules patients for provider visits and coordinates referrals outside the practice as directed.
• Coordinates with the patient regarding care plans prescribed by providers.
• Follows up with patients to ensure proper authorization, appropriate referrals, and service payment.
• Follows up on phone calls and voice messages promptly.
• Documents all communication in detail in EMR and follows up as needed.
• Maintains logs with up-to-date information on patient biopsy results daily and weekly.
• Works effectively and efficiently in a team environment.
• Other duties as assigned.
  
  

We Offer Competitive Salaries And Benefits

• Medical, Dental, and Vision available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 401k available after 90 days of hire
• Excellent growth and advancement opportunities
• Paid time off and holidays
• Discounts on employee services
  
  

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time – 40 hours
• Monday – Friday 8:00 – 5:00 pm
• Hybrid (Remote / Office) – after training / 90 days of hire.
  
  

Qualifications

Education - This position requires a High School Degree or equivalent completion.

Experience—The candidate should have experience working in a contact center or healthcare office. The candidate should know medical terminology and/or patient appointment scheduling. Prior experience communicating medical/test results to patients is preferred. The candidate should also be proficient in using electronic medical records (EMR).

Communication – Excellent verbal and written communication skills.

Work Style— The candidate Must be able to work well independently but ask for help when needed. The candidate must also be able to analyze and interpret information and interact with and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice, with over 100 locations throughout Florida, Alabama, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!