Collections Specialist

Company Summary

Priority Waste (www.prioritywaste.com), headquartered in Clinton Township, Michigan, provides waste hauling services. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. The Company operates out of several facilities, including two transfer stations. Priority Waste maintains a diversified platform providing service to both municipal solid-waste, construction and demolition customers. Through our yellow fleet of residential, roll off, and front load trucks and containers, Priority Waste makes the customer experience our #1 priority.

Role Description

This is a full-time on-site Collections Specialist role located in Clinton Township, MI. The day-to-day tasks include managing and collecting outstanding debts, communicating with customers to resolve payment issues, and maintaining accurate records of collections activities.

Duties and Responsibilities

Duties include but are not limited to:

• Taking inbound calls from customers.
• Assisting customers with questions related to their services and billing
• Researching billing & payment issues
• Customer payment processing
• Coordinating correction of customer billing and payment application issues
• Sending outbound customer collection calls
• Preparing and sending customer’s statements
• Preparing and sending customer’s activity reports, weight tickets and copies of invoices
• Coordinating correction of customer’s contract terms set up within sales
• Updating customer payment instructions, payment terms and payment type
• Additional duties as assigned

Qualifications

• Excellent communication and negotiation skills
• Strong attention to detail and organizational abilities
• Experience with collections software and tools
• Knowledge of relevant laws and regulations regarding collections