Customer Service (Debit Card) - Temporary Day Shifts
Five Star Call Centers
Date: 1 week ago
City: Flint, MI
Contract type: Full time
Remote
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position towork-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position towork-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
- Previous 3-6 monthscustomer service or customer support experience preferred
- Previous 3-6 monthscall center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Type 20-25words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be 18years of age
- A background check applicable with state and federal laws will berequired
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri and rotating weekends
- Paid Training - typically 2-5 days in length from 9:00am-6:00pm(EST)
- Must be available to work 12/30-1/2
- Status - Part Time or Full Time/Temporary; 20-40 hours per week
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
- Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitorsrequired
- USB headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Click her for the BYOD policy for full detailed list of requirements
NOT YOUR ORDINARY CALL CENTERᵀᴹ
Powered by JazzHR
V8gx1Z1TS5
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