Patient Access Representative - I
Compunnel Inc.
Date: 1 week ago
City: Livonia, MI
Contract type: Full time
Position Summary
The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities
The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities
- Act as a liaison between LabCorp, the customer base, and patients.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education and information as needed.
- Qualify and establish inbound new customers requesting LabCorp's products and services.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- Knowledge of Microsoft Office.
- Strong verbal and written communication.
- Courteous with strong customer service orientation.
- Understanding of medical terminology used in clinical setting.
- High school diploma or equivalent experience.
- Previous experience in customer service preferred.
- Bachelor’s degree preferred.
- 0-2 years of experience.
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