Operations Analyst

5866BR

Operations Analyst

Canton Customer Service

Canton

Canton, OH

Job Description

Job Function/Purpose

The Operations Analyst is responsible for performing all duties and functions required within the Special Loans Department. Departmental duties include but are not limited to servicing of adjustable-rate mortgages and variable rate consumer loans, including sending required initial and subsequent rate adjustment notices, ensuring accuracy of adjustable-rate changes, and updating indices. Departmental duties also include processing of retention and hardship modifications, escrow modifications, title transfers, partial releases, recasts, successor in interest processing, assumptions, skip a payments and oil and gas lease requests. The department interacts directly with customers and staff and must be able to work in a team environment. The Operations Analyst must have a working knowledge of the Dollar Bank’s retail loan products, processes, controls, procedures, and investor and bank guidelines.

Qualifications

 Bachelor’s Degree in a business-related field or commensurate experience required.

 Minimum of 12 months prior customer service experience with direct customer contact required,

 Minimum of 3 years of retail loan servicing required.

 Minimum of 2 years of working knowledge and understanding of retail loan documents required.

 Knowledgeable of regulatory requirements, investor/insurer guidelines and other relevant real estate practices and procedures.

 Minimum of 1 year prior supervisory or leadership experience preferred.

 Knowledge of Sagent LoanServ loan servicing systems preferred.

 Time management skills, ability to prioritize tasks, coordinate multiple and changing priorities while embracing continuous improvement.

 Strong experience analyzing issues and formulating effective action plans.

 Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines.

 Strong work ethic, detail oriented and possess analytical and problem-solving skills.

 Self-motivated and able to work independently with minimal direction.

 Promote a positive workplace supportive of company and departmental goals and objectives.

 Must have excellent telephone, written, and verbal communication skills.

 Must have excellent mathematical (amortizations, rate and payment calculations) and analytical skills.

 Intermediate to advanced knowledge of Microsoft Excel (testing will be administered)

 Experience in use of Microsoft Office 365 tools

Principal Activities/Objectives

 Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management.

 Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly.

 Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner.

 Review, maintain and update various reports in an accurate and efficient manner.

 Understand and comply with all investor and regulatory requirements as well as the Bank’s policies and procedures.

 Required to be fully competent in all functions within the Special Loans Department.

 Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes.

 Responsible for performing escrow projections and system maintenance for hardship modifications.

 Responsible for processing requests to establish escrow on mortgage and installment loans.

 Responsible for successor in interest regulatory compliance during the confirmation process.

 Responsible for line of credit transactional management

 Must be able to work overtime as needed and required.

Note

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Address 1

City Center Tower

Address 2

300 West Tuscarawas Street

Employment Status

Full-time

FLSA

Exempt

Schedule Information

Monday - Friday 8:30am to 5:00pm

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.

EEO Statement

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled