Fraud Prevention Representative
Menards
Date: 1 week ago
City: Eau Claire, WI
Contract type: Full time
Job Description
Why work for Menards?
The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.
Primary Responsibilities
POSITION REQUIREMENTS:
Why work for Menards?
- Profit Sharing & 401k, paid vacations and holidays
- Highly collaborative work environment
- On-Campus coffee shop/Cafeteria with Live music!
- Team member discount
The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.
Primary Responsibilities
- Performs fraud review for any orders that are designated for review within our systems.
- Review of flagged accounts using resources to mitigate risks.
- Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
- Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
- Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
- Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
- Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead
- Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders
- Utilize Menards provided programs, third party software and external websites.
- Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
- Respond to fraud related issues including emails and telephone calls.
- Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
- Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead
POSITION REQUIREMENTS:
- Ability to communicate in a professional and articulate manner, both verbally and written
- Ability to solve difficult problems and come up with effective solutions
- Ability to plan and organize work in an efficient manner
- Must be detail oriented
- Must be willing to work occasional overtime & occasional weekends
- Must be able to work both independently and on a team
- Must be able to set priorities and hit strict deadlines
- Must be proficient with Microsoft Excel, Word, Outlook
- Must be willing to relocate to Eau Claire, WI
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