Quality & Compliance Specialist

Overview

We’re excited to be looking for a Quality and Compliance Specialist to join our Operations team in Brooklyn, NY. Reporting to our Senior Quality Manager, you will maintain the integrity of our products and brand through the execution of core processes and projects across our Testing, Inspections, Vendor Compliance, and Defects functions.

This role is perfect for you if you are highly organized, detail-oriented, and a process-driven individual.

This role is based in Brooklyn, NY, and we have a 2 days in/3 days remote schedule.

What You’ll Do

• Oversee the development and production testing process and product integrity throughout the product life cycle
• Partner with Product Development and Merchandising teams in the review of new product development and identify product regulatory, quality, safety requirements, and certification needs
• Manage the review of test reports, escalation of failures, and support the development/implementation of corrective action plans (CAPs)
• Support the research, development, and implementation of new regulatory and performance standards to incorporate into Brooklinen testing protocols
• Research, organize and execute special testing projects to support expanded or improved product offerings
• Monitor quality defects and returns data and communicate trends to internal teams
• Analyze data and leverage internal tools to report on Quality department KPIs across testing, inspections, and defect returns
• Manage day-to-day communication with third-party service providers
• Ensure department manuals and standard operating procedures are implemented and upheld across third-party service providers and suppliers
• Monitor the production of new and core product quality through the managing in-line and pre-shipment inspections requests and report approvals
  
  

We're Looking For Someone Who Brings

• 1-2 years of experience in consumer product testing, product integrity, quality assurance, regulatory compliance
• An understanding of product performance and regulatory test methods, standards, and requirements
• The ability to analyze and synthesize testing/inspection result data and effectively communicate to cross-functional partners and suppliers
• High proficiency in Google Suite, Microsoft Office Suite, and Slack
• Experienced with product life cycle and production management systems (i.e. NetSuite, Anvyl, PLM) and testing/inspection management tools (i.e.Interlink, Factored Quality and SaaS)
• A desire for continuous improvement and the ability to understand gaps in skill set
• Knowledge of regulatory and labeling requirements for the US and Canada is a plus!
• An understanding of product and material certifications and process is a plus!
  
  

Compensation & Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The base salary for this role is $60K.

Beyond base salary, we contribute significantly to offset the cost of health benefits, provide a financial stipend through Carrot Fertility to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbour match, have commuter benefits, and also provide a yearly product allowance.

We have 14 weeks of 100% paid parental leave for all new parents, year-long Summer Fridays, a workday that starts at 10 am, four weeks of vacation, and a one-month paid sabbatical at your 5th anniversary.

Most importantly of all, our HQ hires receive competitive equity grants. We would be happy to tell you more about this and how to value this part of compensation during our interview process.

Why join us?

• Our team is made up of friendly, funny, welcoming, low-ego, and passionate people -- who also happen to be great at what they do. We all know the people you work with can make or break a job and so we go to great lengths to protect this amazing culture.
• We work hard but are well-rounded and well-rested. Hanging with coworkers is encouraged. So is taking a vacation, getting a great night's sleep (our day starts at 10 am), and getting out of here at a reasonable time (we have year-long summer Fridays that end at 3 pm).
• Care about growth? So do we. We’re growing, so we’ve got tons of exciting growth opportunities for our amazingly talented team.
• Hybrid work - our HQ team has 2 days in and 3 days remote schedule.
• And don’t just take our word for it! We’re honored to be recognized by various industry tastemakers for the work we’ve put into our culture and employee engagement, including accolades from LinkedIn Top Startups (in 2020 and 2021!), Inc.’s Best Workplaces and Forbes Best Startup Employers in America (in 2022, 2023, and 2024!).
  
  

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. We invite you to take a look at how we’ve done so far and where we know we need to do better.

About Brooklinen

Brooklinen, home of The Internet’s Favorite Sheets, was founded in 2014 with one goal in mind: We want you to be comfortable.

We believe everyone deserves beautiful home essentials, and our approach to provide these is simple: Create high-quality products using the finest materials – from bedding to towels and everything in between – and offer these products directly to our customers (without the luxury markup!). As we’ve expanded beyond the bedroom, introducing bath goods, accessories, loungewear, our Spaces marketplace and IRL retail stores, our goal of keeping you comfortable has remained at the forefront.

We take pride in our products and think you will, too: Our sheets, towels and more have received 100,000+ 5-star reviews and been recognized by numerous industry tastemakers such as Apartment Therapy, Good Housekeeping, The New York Times’ Wirecutter and many more.

Our Interview Process

• Initial Interview:
• Recruiter
• First Round:
• Senior Quality Manager
• Manager, Inbound Operations
• Second Round:
• Project Review with Senior Quality Manager
• Senior Manager, Production
• Final Round:
• Director of Recruiting
  

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!