Remote Customer Service Advocate
HealthCare Support
Date: 1 week ago
City: Tempe, AZ
Contract type: Contractor
Remote
HealthCare Support is actively seeking a Remote Customer Service Advocate to fill an opening with a Managed Care Organization.
Daily Responsibilities for Remote Customer Service Advocate :
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to [email protected] with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
#Slv1024
Daily Responsibilities for Remote Customer Service Advocate :
- Resolves customer service or billing concerns before they become a complaint utilizing active listening, effective communication including de-escalation techniques
- Utilize email to communicate in written form to send referrals or materials using an electronic media
- Assess the request and respond to callers based on standard policy and procedures to maintain compliance
- Follow-up with members to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Documents records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in our system of record for each call
- Shift: any 8 hour shift from 8:00 AM – 6:30 PM AZ time, training is 8:00am - 4:30pm MST (7am - 3:30 pm PST), Mon-Fri
- Remote position
- High School Diploma or GED
- 2 years of customer service or call center experience
- NO time off in the first 90 days, must schedule appointments outside of work hours
- Verbal and written communication skills
- Good tenure in past positions 1+ year at most jobs
- Strong computer skills, MS Office, Outlook, typing skills (ability to type accurately while talking to patients on the phone), ability to navigate multiple systems
- Ability to work from home - smart phone, high speed internet, private workspace- please provide internet speed
- MCO experience
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to [email protected] with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
#Slv1024
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
No Experience: High Paid Clinical Trials For Mental Or Physical Conditions
Good.Lab,
Tempe, AZ
2 weeks ago
If you are physically/mentally ill or healthy, get paid to trial new treatments and medications.This is a great way to earn additional income, sometimes from the comfort of your home.Participation in clinical trials can be a very rewarding experience. Not only do you get free access to cutting-edge medical treatment, but you are also contributing to science all whilst getting...
Accounts Receivable Representative - Patient Pay
NextCare,
Tempe, AZ
2 weeks ago
NextCare IntroductionNextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients...
Benefits Implementation Consultant
ADP,
Tempe, AZ
11 months ago
ADP is hiring a Benefits Implt Consultant.
• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe...
