Health Navigator Health Navigator

TalentBurst, an Inc 5000 company


Date: 1 week ago
City: Chattanooga, TN
Salary: $20 - $22.46 per hour
Contract type: Contractor
Title-Health Navigator
Location-Chattanooga, TN (Remote)
Duration- 4 months

Job Profile Summary:
  • Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.
Job Responsibilities:
  • Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
  • Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
  • Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
  • Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
  • Work overtime as needed
  • Various immunizations and/or associated medical tests may be
Quals--
  • All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Qualifications
Education
  • Associates Degree in, education, communication, or health related field or equivalent work experience
Experience
  • 2 years - Experience in a customer service support role is required
Skills\Certifications
  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
  • Proficient interpersonal and organizational skills
  • Independent, Sound decision-making and problem-solving skills
  • Must be able to work in an independent and creative manner.
  • Self-motivated and able to manage multiple tasks and set priorities.
  • Effective time management skills
  • Excellent oral and written communication skills
  • Strong interpersonal and organizational skills
  • Knowledge in Medical terminology
TB_HC

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