Product Owner/Project Manager

Knowledge Services is seeking a Product Owner/Project Manager for a 6-month contract-to-hire in Indianapolis, IN.  Applicants must be able to work 100% onsite in Indianapolis, IN.

Please note that we cannot consider any third-party candidates, those requiring C2C, or anyone requiring sponsorship for a work visa.

Product Owner/Project Manager Responsibilities:

• We are seeking a highly skilled and motivated Service and Product Owner to manage and optimize our Atlassian tools, with a primary focus on Jira and Confluence and the ability to integrate with other products such as Smartsheet, Service Now, and GitHub.

• The ideal candidate will have a deep understanding of Atlassian products, experience in building reports and dashboards within Jira, and a solid track record of integrating Atlassian tools with other software platforms like Smartsheet.

• In addition, this role requires expertise in both Agile and Waterfall project management methodologies to support cross-functional teams and stakeholders.
• Serve as the primary owner and administrator for Atlassian tools, particularly Jira and Confluence.
• Determine the overall strategy and vision of the Atlassian products and decide on product features based on end users' needs and preferences.
• Work closely with project managers, engineers, and stakeholders to align tool usage with project goals and business needs.
• Regularly assess the effectiveness of Atlassian tools and workflows and recommend enhancements or changes as necessary.
• Collaborate with teams across the organization to ensure effective use of Atlassian tools in both Agile and Waterfall project environments.
• Develop and maintain Jira and Smartsheet reports, dashboards, and workflows to support project tracking and operational efficiency.
• Manage integrations between Atlassian products (Jira, Confluence) and other platforms, including Smartsheet, GitLab, and GitHub.
• Provide user training, support, and troubleshooting for Atlassian tools and integrations.
• Stay up-to-date with new features, updates, and best practices within the Atlassian ecosystem and ensure the organization is leveraging the tools to their fullest potential

Product Owner/Project Manager Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience as a Service or Product Owner/Administrator of Atlassian tools (Jira, Confluence).
• Proven experience in building and maintaining reports and dashboards within Jira.
• Strong understanding of Smartsheet and experience in integrating it with Atlassian products.
• Experience with Agile and Waterfall project management methodologies.
• Excellent problem-solving skills and the ability to troubleshoot issues within Atlassian tools and integrations.
• Strong communication and interpersonal skills to work with cross-functional teams and manage stakeholders.
• Ability to train and guide users in maximizing the potential of Atlassian tools.

Preferred Qualifications:
• Atlassian certifications such as Jira Administrator, Jira Project Administrator, or Confluence Administrator.
• Experience with other development platforms such as GitLab or GitHub.
• Familiarity with scripting or automation in Atlassian products (e.g., using Jira Automation, ScriptRunner, etc.).

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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